- #Webex teams troubleshooting install#
- #Webex teams troubleshooting upgrade#
- #Webex teams troubleshooting mac#
Install the VMware Horizon client before you install the Webex App VDI plugin on a Windows thin client. Must reinstall the Webex App VDI plugin on a Linux thin client. Must reinstall or repair the Webex App VDI plugin.įor a reinstall of 1912 LTSR or 2002 and later, the VDIįor reinstallation of any supported Citrix Workspace version, you Reinstall the Webex App VDI plugin on a Linux thin client after upgrading your Citrixįor Citrix Workspace earlier than 1912 LTSR or 2002, you
#Webex teams troubleshooting upgrade#
If you see an upgrade notice in the Citrix environment, you must
#Webex teams troubleshooting mac#
Performing this upgrade does not affect the Webex App VDI plugin on a Windows or Mac thin client. If you see an upgrade notice in the Citrix environment, Warning in the VDI plugin installation steps that reminds you to Install Citrix Receiver or Workspace before you install the Webex App VDI plugin on a Linux thin client. Reminds you to install the connection broker first. Users see a warning in the VDI plugin installation steps that Install Citrix Receiver or Workspace before you install the Webex App VDI plugin on a Windows or Mac thin client. Be sure to use the supported versions that are listed in Keep this information in mind as you manage upgrades or changes to your Citrix or See "Version support" in the Release notes for more information. We recommend that you keep the plugin and the virtual desktop Webex App on the latest version. Users are prompted to upgrade the plugin after the Webex App has upgraded on the virtual desktop. The plugin can only upgrade automatically if the Webex App on the virtual desktop also upgrades automatically. The plugin does not automatically upgrade If you choose this option, you must manually upgrade the plugins to maintain version compatibilityĪutomatic upgrade of the plugins is only available with Webex App 42.2 and later.Īutomatic upgrade of the plugin is supported on Windows and MacOS thin clients. If you want to prevent automatic upgrade of the plugin, set AutoUpgradeVDIPluginEnabled=0 on the virtual desktop. In the same path, check that AutoUpgradeEnabled=1. In the registry entry for HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Spark Native, set AutoUpgradeVDIPluginEnabled=1. To enable automatic upgrades for the VDI plugin, you must We recommend that you enable automatic upgrades for the plugins. The Webex App VDI plugin is released once every two months. See "Version Support" in the Release Notes for more information. Or your users are not using the latest HVD version and VDI plugin. Keep in mind that the latest features and functionality may not work if you The Webex App on your HVD is backwards compatible with the Webex App VDI plugins (N-3) on your users' thin clients.
If this folder is non-persistent in user's environment, Webex App rolls back to the previous version after rebooting the virtual desktop. The upgrade package is stored in %appdata%\Local\CiscoSparkLauncher. VDI users are prompted to upgrade when the virtual desktop version of Webex App becomes available (released once every two months). VDI users of Webex App do not receive monthly updates, because monthly thick client releases are not pushed to hosted virtual desktops. If you want to manually upgrade the Webex App, set AutoUpgradeEnabled=0.
In the registry entry for HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Spark Native, set AutoUpgradeEnabled=1. You have two options to enable automatic upgrade of the Webex App on the virtual desktop:Įnable it during initial installation from the command line (see Configure hosted virtual desktop for Webex App in the deployment chapter of this book).Įdit a Windows registry key on the virtual desktop: Another option is to manually upgrade when the new release is available.
This option ensures that users automatically We recommend that you enable automatic upgrades for the Webex App on the virtual desktop. You can get the latest and supported versions from Webex App upgrades on the virtual desktopįor VDI environments, a new release of the Webex App comes out every two months. Webex App upgrades on the virtual desktop.Ringers and alerts setting not working for all devices.Enable or disable advanced video features in Webex App VDI fallback mode.Disable VDI detection after installation.Manage and troubleshoot Webex App for VDI
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